Here to help

“My lights aren’t turning on, what do I do? “

Step 1: Often times your lights will not turn on due to a GFI (Ground Fault Interceptor) outlet turning off. GFI outlets will shut off when moisture is detected as a safety feature. To reset your GFI outlet, locate wall outlet that the timer is plugged into and hit the RED Reset button. (If lights are still off, continue to Step 2)

Step 2: Unplug the timer and let it dry out from any moisture that may be present. Hit the Red Reset button on your outlet again and plug the timer back in.

* Although it is standard for us to cover all possible entries for moisture, rain still may affect lighting displays. Every outlet is different as far as sensitivity to moisture.

* Check all light strands to be sure no lights or connecting ends are lying in water.

* Automatic or timed sprinkler systems can soak your light strands and trip the GFI circuit. Reset your sprinklers so that they come on when the lights are off (such as in the morning).

Please watch this short video to get a great understanding of resetting your outlet. 

Understanding Your timer functions:

my light sensitive timers are turning on at different times

Other common issues we come across are the timers not going off at exact times.

The timers ALWAYS turn lights ON at DUSK and can be manually set to turn OFF 2, 4, 6 or 8 hours after. 

Some timers may be in places that get darker sooner than other timers, (ie a dark corner under thick bushes vs an open backyard) therefore, they will turn on a few minutes earlier than another timer causing the lights to turn on at different times but only a few minutes apart. If your timers do not synchronize exactly, that does not mean there is a problem with the timer.

* Also check to see if you have plugged the timer into an outlet that is controlled by a light switch.

* If you have read and understood all of these tips and your lights are still having problems please give us a call.