Got a question?

Let’s see if any of our FAQs can take care of that for you.
(If you can’t see your question below, just call or email one of our elves!)

  • How much does it cost to get a Christmas installation?

    That depends! Our prices are built around what materials you need, the size of the job, and how easy (or not so easy) it is to install your décor. We’re excellent at what we do, but sometimes we may need extra time or tools to get the installation done.

    So, when we chat to you, we’ll build your quote based on the info you give us (the more the merrier!). It’s as simple as that.

  • What happens if there’s any problems with my decorations and lights?

    Don’t you worry about a thing. Your Christmas Brother elf will send a complete care pack when you confirm your booking with us.

    For repairs and fixes, we have a dedicated care team who are out every day. They’re kind of our heroes, actually. You can text “help” to (800) XMAS-497 aka (800) 962-7497. Or email us info@christmasbrothers.com and we’ll send the team to come look at your concerns.

  • Do I need insurance?

    You can count on us for the safe delivery and installation of your Christmas lights and decorations. Every employee at Christmas Brothers is thoroughly trained on strict safety practices. And we make sure that everyone in our team is covered by liability and workers’ insurance. So, you can rest easy, every stage of the process!

  • Can I cancel my order?

    Of course, we understand things change. You should know, if you find you need to cancel within 72 hours of our arrival, your deposit cannot be refunded to you in this instance.

    We’ll send you all the info you need to know when you get in touch with us, so it’s all nice and clear

  • Do I have to pay extra for repairs?

    Nope! That’s all wrapped up in your quote. Told you it was simple.

  • Do you offer discounts?

    We offer early bird discounts for those who want to get ahead of the game nice and early (that basically means October or before). We get pretty busy from the end of October onwards. So, the sooner you get in touch, the more money you save – and the more choice of time slots you have to book your installation, too.

  • Do you do décor/ lights for any other festivals?

    Sure! We offer lighting for Hanukkah, for example white and blue lights and fancy things. We also have décor suitable for many other winter festivals too. Just get in touch with us and we’ll have a good chat about what you’d like.

  • When should I put my lights up?

    It’s never too early to put your lights up! We offer a discount for early birds who want to deck the halls as soon as the kids go back to school. But even if you want to wait a while before we light up your life, we recommend getting your appointment booked in as early as you can.

    Whether you’re a keen Christmasser or a super organised person, you can get ahead of the game.

  • Um, can I water my Christmas tree?

    The simple answer is yes. BUT we only recommend you do that if you order your holiday décor with Christmas Brothers. Why? We’ll wrap the lights around the tree in a safe way, so that you can water your beautiful tree if it looks a little dry.

  • What Christmas movie should I watch tonight?

    GOOD question. So, we think if you’re looking for something classic, we always recommend Home Alone. It has it all, right? We love the highs and lows from dangerously neglectful parents to an amazingly decorated house.

    But if you’re looking for something a bit newer, why not try Christmas Chronicles? We think it’s pretty great.

  • Do you take my lights down after I’m done with them?

    Yes! It’s all part of your complete service. We help you from start to finish. That means we design your display, deliver it, and install your décor. Then, when you’ve finished and you’re finally ready to say goodbye we book an appointment to come and take it all away. We do our work quickly, safely, and with no marks left on your home or property.

  • What’s a good recipe for homemade eggnog?

    We like your style. We think you can never go wrong with a recipe from thekitchn.com

    And if you don’t drink alcohol, you can just leave the booze out. Enjoy your ‘nog!